Terms of Service & Referral Agreement

These Terms of Service govern your access to and use of HVAC Repair Emergency websites, interactive diagnostic estimators, and 24/7 telephony dispatch referral services. By accessing our platform or requesting emergency technician dispatch, you agree to be bound by these legally binding terms.

Please review these terms carefully before utilizing our services or booking on-site diagnostic appointments.

If you do not agree with any provision of these terms, you must discontinue platform usage and refrain from placing emergency dispatch calls immediately.

Independent Contractor Referral Disclosure

HVAC Repair Emergency operates as a marketing, dispatch, and referral network that connects residential and commercial property owners with independently owned and operated heating and cooling contractors. We do not directly employ field technicians or provide physical mechanical contracting services.

All physical diagnostic evaluations, mechanical repairs, refrigerant handling, and equipment installations are executed solely by independent contractors.

Independent contractors maintain their own state mechanical licenses, general liability insurance, worker compensation policies, and business operations.

Diagnostic Pricing & Repair Credit Policies

Emergency service calls carry an upfront diagnostic evaluation fee starting at $89. Participating network contractors agree to credit this initial fee directly toward any approved physical repair authorized in writing by the property owner before mechanical work commences.

If a property owner chooses not to proceed with recommended physical repairs following diagnostic testing, the $89 fee covers technician travel and multi-meter testing labor.

Contractors must present itemized written estimates detailing component costs and labor before beginning any physical disassembly or component replacement.

Limitation of Liability & Property Safety Disclosures

HVAC Repair Emergency shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from mechanical contractor workmanship, delayed arrival times, property water damage, or equipment failure. Property owners contract directly with independent service providers.

In emergency situations involving severe carbon monoxide alarms, electrical fire odors, or natural gas hissing, occupants must immediately evacuate and notify municipal emergency services.

Property owners are responsible for providing safe, unobstructed physical access to electrical disconnects, attic air handlers, and outdoor condensing equipment.

Warranty Terms on Installed Replacement Components

Warranty coverage on replacement components, including dual run capacitors, contactors, motors, and compressors, is provided directly by equipment manufacturers and installing independent contractors. HVAC Repair Emergency makes no independent express or implied warranties.

Executing contractors provide signed written warranty certificates upon completion of emergency work, detailing specific coverage terms and labor guarantees.

Warranty claims must be directed to the installing mechanical contractor identified on your final service invoice and receipt.

Frequently Asked Questions About Service Terms

Review common inquiries regarding our service referral model, diagnostic fee credits, and contractor warranties. Understanding these contractual terms ensures transparent, professional service delivery.